Terms of Service

Welcome to Vatella! By accessing and using our website, you agree to comply with the following Terms of Service. Please read them carefully before making any purchase or using our services.

1. General Overview

These Terms of Service govern your use of Vatella’s website and services, including browsing our site, purchasing products, and interacting with our customer service team. By accessing our website, you agree to these terms, and any violation of these terms may result in restricted access to our services.

2. Eligibility

To make a purchase on Vatella, you must:

  • Be at least 16 years old or have parental consent.
  • Provide accurate and up-to-date information when creating an account or placing an order.
  • Comply with all applicable local, national, and international laws and regulations.

3. Orders and Payment

  • Order Process: When you place an order on Vatella, you will receive an email confirmation. This email does not confirm acceptance of your order, and Vatella reserves the right to reject or cancel any order at any time for any reason.
  • Payment: We accept various payment methods, including credit cards, PayPal, and others as displayed on our website. By submitting payment information, you authorize us to charge your selected payment method for the total order amount, including applicable taxes and shipping costs.
  • Pricing: All prices are listed in the currency relevant to your shipping location and are subject to change without notice. We are not responsible for pricing errors or typographical errors.
  • Taxes: You are responsible for all taxes applicable to your purchase, including any sales or customs taxes for international orders.

4. Shipping and Delivery

  • Shipping Areas: Vatella ships to the Big 4 (United States, United Kingdom, Canada, and Australia). Please note that we do not ship to P.O. boxes or addresses outside these countries unless stated otherwise.
  • Delivery Times: Delivery times are estimates and depend on the shipping method selected and the destination. Vatella is not liable for delays caused by shipping carriers or customs.
  • Shipping Fees: Shipping fees will be calculated during checkout based on your shipping location and selected method. Free shipping may apply for specific orders or promotions.
  • Customs and Duties: For international orders, customers are responsible for paying any customs duties or import fees charged by their country.

5. Returns and Refunds

Please refer to our Return Policy for details on how to return items and request refunds. In summary:

  • You have 14 days from the date of delivery to initiate a return.
  • Refunds are processed within 14 days after we receive and inspect the returned product.
  • Defective items are eligible for free return shipping, but for other returns, the customer is responsible for return shipping costs.

6. Intellectual Property

All content on Vatella’s website, including but not limited to text, images, logos, product descriptions, graphics, and design elements, are the intellectual property of Vatella or its licensors and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use of this content is prohibited.

7. Prohibited Activities

When using Vatella’s website, you agree not to:

  • Engage in fraudulent or deceptive activities.
  • Violate any laws or regulations.
  • Interfere with the website’s functionality or security features.
  • Use automated tools (such as bots) to access or monitor our site.
  • Post or transmit harmful, offensive, or unlawful content.

Vatella reserves the right to terminate your access to our website and services for violations of these Terms of Service.

8. Disclaimer of Warranties

Vatella provides its products and services “as is” without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our website will be error-free, secure, or uninterrupted.

9. Limitation of Liability

To the fullest extent permitted by law, Vatella and its employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products. This includes, but is not limited to, loss of profits, data, or goodwill.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of France, without regard to its conflict of law principles. By using our website, you agree that any legal action or dispute will be resolved in the courts of France.

11. Changes to the Terms of Service

Vatella reserves the right to update or modify these Terms of Service at any time. The most recent version of the Terms of Service will always be posted on this page, with the “Last Updated” date indicated at the top. Your continued use of the website after changes are made constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: lisa@vatella.com

By using Vatella, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree to these terms, please refrain from using our website.