Frequently asked questions

When will I receive my order?
Once your order is placed, it takes 1-3 days to process. Our standard free shipping typically takes 7-14 business days. We aim to get your order to you as quickly as possible while ensuring the highest product quality.

How can I track my order?
A few days after your order confirmation email, you will receive a shipping confirmation email. In this email, you’ll find a tracking number that you can use to track your order by clicking here.

What are the shipping costs?
We offer free worldwide shipping on all our products, with no minimum purchase required.

My order isn’t complete. What should I do?
If your order contains multiple items, they might be shipped separately based on availability and warehouse locations. The remaining items from your order will arrive soon.

I haven’t received my order.
If you haven’t received your order, please check your tracking link first. If the tracking shows that the order has been delivered, your package may have been placed in your mailbox or parcel locker by your mail carrier. If you still cannot find it, please check with your neighbors in case they accepted it on your behalf. If none of these steps help, contact us with a detailed explanation, including your order number and shipping address.

I want to return an item. Is that possible?
If you’d like to return a product, please refer to our Refund and Returns Policy and follow the procedure outlined there.

Is my data safe?
Yes. Our website uses “HTTPS,” indicating secure communication, and SSL/TLS protocols to protect your data. The padlock icon in your browser’s address bar assures that your information is encrypted and safe from hackers and identity theft.